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Join Our Growing Team

ACE is an independent, dynamic, and growing financial technology firm in Berwyn, Pennsylvania. We’re led by well-known industry veterans with a demonstrated history of growing business by solving problems for clients. ACE works with several of the nation’s largest lenders and Envestnet. Envestnet is one of the fastest growing advisor digital support firms in the country.

We are always looking for talented people to join our team. If you’re eager to build and bring to market something the industry has never seen, we want to talk to you.

ACE values diversity and is an equal opportunity employer.

Current positions available:

Current positions available:

Client eXperience Specialist

We are growing and looking for a Client eXperience Specialist who resides in the Philadelphia area.

The Client eXperience Specialist is responsible for supporting the relationships of Advisor Credit Exchange’s client base of financial institutions, financial advisors, and lender partners.

In addition, the role is responsible for helping financial advisors incorporate various lending solutions into their client relationships.

About the Company

Advisor Credit Exchange, LLC (ACE) is an innovative technology firm created to help wealth managers and independent advisors meet the significant borrowing needs of their high net worth clients. The ACx platform supports a wide range of consumer lending including securities-backed loans, real estate and unsecured products. Our “first of its kind” technology is a breakthrough solution that empowers advisors to present tailored, pre-qualified credit opportunities from industry leading lenders to their clients.

Position Summary

An Advisor Credit Exchange (ACE) Client eXperience Specialist (CES) is the advocate for our clients — providing them a ‘Best-n-Class’, full-service experience.  As a CES, you will support our partnerships with Enterprises (Broker/Dealers & Registered Investment Advisors), Financial Advisors, Banks/Lenders and partner agents, as well as our own Internal Sales & Relationship professionals by servicing all requests with a high sense of urgency and care. By doing so, you will help ACE become the provider of choice by all our clients and partners.

Duties and Responsibilities: 

  1. Assists external and internal clients with inquiries via telephone, email or other channels as established.
  2. Ensures the delivery of client and partner responses in a professional, timely and accurate manner and in accordance with policy and procedure.
  3. Ensures clients are quickly connected to the appropriate lender/underwriter to meet their needs.
  4. Develop an in-depth understanding of the ACE platform and ACE culture.
  5. Enter data into appropriate databases to maintain a record of requests and/or contact with customer.
  6. Identify issues, research resolutions, and develop recommendations through clear communication.
  7. Create a connection and develop rapport with partners to provide outstanding service.
  8. Appropriately prioritize requests ensuring all tasks are completed in a timely manner.
  9. Identify potential knowledge-base articles and contribute to content and ideas.
  10. Participate in educational/training programs and stay current on ACE platform, ACE policy and procedures and other appropriate information.
  11. Participate in departmental projects as identified.
  12. Perform other related duties as assigned.

Education/Experience

  • BS/BA or equivalent in work experience.
  • A minimum of 2+ years related experience in client service or wealth management/banking industry

Other Qualifications

  • Working knowledge of the wealth management industry including investment products and services.
  • Working knowledge of consumer lending.
  • Proficient with Microsoft Office and web applications.
  • Excellent verbal, written, and interpersonal communication skills.  Ability to communicate concerns in a productive and constructive manner to achieve a positive outcome.
  • Experience or ability in writing procedures and participating in user acceptance testing for new platform releases.
  • Strong listening and comprehensive skills.
  • Strong problem-solving skills, demonstrating the ability to think independently and develop alternative solutions.
  • A team player able to work effectively in a team fostered, multi-tasking environment.
  • Ability to prioritize and organize work.
  • Ability to develop relationships with wide variety of clients.
  • Flexibility to accommodate working from home when warranted by business need.
  • Flexibility to working alternate hours to handle clients across multiple time zones.
  • Is comfortable with change and can alter tasks with guidance.
  • Shows appreciation for others’ help and lends a hand when needed to complete shared tasks.

Work Environment

This job operates in an office and professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. On occasion the job will require going out in the field, visiting vendors.

Physical Demands

This is mostly sedentary outside of travel in an office space. This would require the ability to sit at a desk, frequent walking, bend or stand as necessary.

Position Type and Expected Hours of Work

This is a full-time position, exempt position. Designated days and schedule will be primarily Monday-Friday though will also be based on the needs of the operation and business, requiring weekends, nights and early mornings; especially given the state and early stages of the company.

Travel

Travel is required minimally, based on the needs of the operation and business.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Advisor Credit Exchange is an Equal Employment Opportunity Employer. Qualified minorities, women, veterans, sexual orientation and people with disabilities are encouraged to apply.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (Posting Purposes: EOE/M/F/D/V/SO)

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